SALTY RESTO & BAR

Dear Eleonora, Thank you for taking the time to share your detailed feedback regarding your experience at the wedding celebration held at Cavo Zoe / Salty Bar. We are deeply sorry to hear that your experience fell so drastically short of expectations, and we sincerely apologize for the frustration and inconvenience caused to you and the other guests. Please accept our sincerest apologies for the series of unacceptable issues you encountered: Table Service & Meze Management: We understand your frustration regarding the overcrowding of plates and the staff's reaction. This is not how our meze concept is designed to be served or managed. We should have anticipated space requirements and had a clear plan for additional dishes, utilizing side tables or other solutions without disrupting your meal. The act of removing plates to make room without asking is fundamentally against our service standards. Wine Service & Staff Attentiveness: It is unacceptable that your glasses remained empty and that you had to actively seek service. Our protocol is to ensure all guests are attended to promptly and that wine is served thoughtfully, whether by bottle service at the table or by vigilant staff. We clearly failed in this basic aspect of hospitality. Premature Clearing and Clean-Up: This is the most concerning part of your account. Under no circumstances should staff remove food that is being eaten, clear plates guests are still using, or take away personal items like wine glasses—let alone chairs and tables—before an event has concluded. This demonstrates a severe breakdown in communication, training, and respect for the guests' experience. We are truly appalled that you were left without a seat or a place for your belongings while the event was ongoing. The Final Incident (Plates & Glasses): The situation you described at the end, where you were served pizza but told there were no plates or proper glasses available, is indefensible. It contradicts everything a celebratory dining experience should be. Your detailed description is invaluable to us. While we do organize many events and consistently receive amazing feedback, which we are grateful for, your experience reveals critical failures that we must and will address immediately. This is not reflective of our standards or our team's usual dedication. We are taking the following steps: Launching an immediate internal investigation with the event management and service team from that day. Conducting mandatory retraining for all staff on fundamental service etiquette, specifically focusing on guest-centric communication (never clearing without asking), proactive service, and the fundamental principle that cleanup does not begin until the guests have concluded their event. Reviewing and restructuring our logistics and staffing plans for large meze-style events to prevent space and service issues. We understand that an apology cannot change what happened, but we hope it conveys how seriously we take this. We would be grateful for the opportunity to discuss this further with you or the wedding hosts directly, to offer a more personal apology and to make amends. If you are comfortable, please contact our management directly at [Insert Email Address] or [Insert Phone Number]. Your feedback has already reached the highest level of our organization. Again, we are profoundly sorry for the disappointment and embarrassment caused on such a special occasion. Sincerely, Georgios Motsios General Manager